Satisfaction Guarantee
We want you to be happy with your purchase. If something isn't right, please let us know—we'll do our best to make it right.
Damaged or Incorrect Orders
If your order arrives damaged, defective, or you receive the wrong item, please contact us within 7 days of delivery.
To help us resolve the issue quickly, please include:
- Your order number
- A brief description of the problem
- One or more clear photos of the product and packaging
In most cases, we'll send a replacement at no additional cost. We generally do not require damaged products to be returned.
Quality Concerns
If you're disappointed with the quality of your purchase, we'd like to hear from you. Please contact us within 30 days of receiving your order so we can better understand the issue and determine the best way to help.
Returns
Because Volley Salt is a food product, we cannot accept returns of opened or used items for safety reasons.
Refunds
If a refund is approved, it will be issued to your original method of payment. Depending on your financial institution, it may take several business days for the refund to appear in your account.
Questions?
If you have any questions or concerns, please contact us at:
dan@volleysalt.com
We appreciate your support and the opportunity to serve you.